Spills, releases, or other environmental incidents that require emergency response services are stressful. Spill Response Experts aims to provide its customers with the most straightforward and uncomplicated experience possible. We quickly and efficiently handle incidents of all shapes and sizes.

OUR PROCESS

  • In the event of a spill or other environmental emergency, the customer calls in to our Emergency Response Call Center
  • One of our Emergency Response Call Center representatives records all pertinent information and immediately forwards it to a Regional Sales Director
  • Upon receipt of this information, the Regional Sales Director contacts the customer to provide an estimate and—with the customer’s approval—quickly dispatch a team
  • Once the response team arrives on-site, they contain any active situations and mitigate damage wherever possible
  • When the work is completed, the customer is provided with a comprehensive after-action report
  • The Regional Sales Director begins to assess any “second-phase” that might be necessary (waste disposal, remediation), continuing to communicate project scope to the customer
  • If the customer agrees with the Regional Sales Director’s assessments and recommendations, second-phase work commences

WE GUARANTEE

  • Rapid response
  • North American coverage
  • 24/7/365 availability
  • Flat pricing, no matter where you are

Communication, Every Step of the Way

We never make decisions without fully communicating the details (and costs) to the customer. Our Regional Sales Directors and on-site teams keep you involved in the decision-making throughout the entire process.

Emergency Prices Are Limited to Emergency Work

Many companies continue to operate and provide work at emergency pricing long after the emergency response teams have been dispatched and the incident has been contained. If second-phase work is required, we no longer apply emergency pricing to these services.

24-Hour Rapid Response

Emergencies are unpredictable. When the unexpected occurs, we will be ready to respond 24 hours a day, 7 days a week, 365 days a year. We are able to dispatch anywhere in the United States and Canada.